As Full members of The Association of British Investigators, our Directors Mark and Paul Peachman are required to adhere to the following; also to ensure that all staff and sub-contracted agents maintain these high standards:
Code of Ethics and Professional Standards
Policy Statement:This code, comprising Ten Principles, is endorsed by the Governing Council of the Association of British Investigators (ABI). It is a reflection of the way in which all members should conduct their business according to rigorous ethical and legal standards. It flows from our determination to uphold professional values and:
1. Be responsible and accountable
2. Be honest and operate with integrity
3. Be cautious and thorough
4. Be law abiding and challenge improper conduct
5. Be open and transparent
6. Be respectful and inclusive
7. Be professional
8. Avoid conflicts of interest
9. Keep data confidential
10. Lead by example and keep the highest standard of general conduct
Principle 1 – Responsibility and Accountability
All members of The Association of British Investigators are personally responsible and accountable for their actions or omissions, as are their employees and other persons engaged to assist an investigation. It must be ensured that the latter adhere to this Code of Ethics and Professional Standards.
Principle 2 – Honesty and Integrity
All members of The Association of British Investigators are to act with honesty and integrity to ensure that what they say and do is acted upon and that they follow through with written agreements made. Members must not compromise their position, that of this association or any of their clients.
Principle 3 – Caution and Thoroughness
All members of The Association of British Investigators are to complete necessary due diligence to (a) verify the credentials of clients to ensure that they have lawful and ethical reasons to request an investigation and (b) maintain suitable competency and resources to meet the client’s managed expectations. In addition, members should ensure that relevant contracts/ terms of engagement are put in place after completing Data Protection Impact Assessments (DPIA) to establish the lawful basis for the processing of any personal data in each case.
Principle 4 – Be law abiding and challenge improper conduct
All members of The Association of British Investigators are to obey the law and refrain from carrying out any act that they know, or ought to know, is unlawful, or contrary to The Association’s policy. All members are expected to challenge and when appropriate, take action and formally report breaches of this code and the improper conduct of other professionals.
Principle 5 – Be open and transparent
All members of The Association of British Investigators, in all dealings with clients and customers be clear, open and transparent. Members should take the appropriate time to listen carefully and accurately record what is required. The approach plan should be focused, concise and form the basis of the terms of engagement. This contract is to be agreed with your client and must be lawful, ethical and realistic. It is the ABI Member’s responsibility to inform the instructing client of any changes to the agreed plan and gain agreement.
Principle 6 – Equality, Diversity, Respect & Inclusion
All members of the The Association of British Investigators are to act with self-control and tolerance, treating everyone with respect and courtesy in every interaction. No member is to abuse their position and must respect the rights of all individuals. Members will not discriminate on the grounds of, nationality, language, religion or belief, political or other opinion, national or social origin, disability, age, sexual orientation, marriage or civil partnership, family circumstances, gender, gender reassignment, pregnancy or maternity status, age, property, birth or other status or any other unfair distinction. The Association will not tolerate bullying, harassment or any type of coercive controlling, or intimidating behaviour.
Principle 7 – Be Professional
All members The Association of British Investigators are to act in a professional manner. They must not behave in a manner which brings, or is likely to bring, discredit upon The Association or any of their clients, or act in a way that undermines or is likely to undermine confidence in The Association or that of any of their or the members’ clients, or breach or permit a breach of The Association’s Memorandum, Articles of Association, Bye-Laws or Code of Ethics & Professional Standards.
Principle 8 – Conflict of Interest
Any member of The Association of British Investigators that has a personal or conflicting interest in any matter in which they are involved shall disclose that interest, if it is in conflict with the interests of their clients or any stakeholder/s.
Principle 9 – Keep data Confidential
All members of The Association of British Investigators are to treat information (with which they are entrusted) during the course of business with respect and only access or disclose it for the purposes for which it is intended; attending to all instructions within the principles of the prevailing privacy legislation and in particular if processing or controlling personal data to be registered with the Information Commissioner’ Office (ICO). All ABI members should when processing personal data adhere to, operate and think within the scope of the General Data Protection Regulations (GDPR) in everything they do.
Principle 10 – General Conduct and leading by example
All members of The Association of British Investigators should lead by example, be fair, impartial and consistent. ABI members (at the very least) should not bring the ABI or its members into disrepute. Members are expected to advertise The Association on their promotional material. It is expected that members support the achievements of the ABI and its members in the spirit in which The Association’s founders intended.
The Association of British Investigators - www.theABI.org.uk
Our Directors, Mark & Paul Peachman are Full members of The Association of British Investigators (ABI), which is working in partnership with The Law Society of England & Wales.
The Association of British Investigators can trace its foundations back to 1913. From then on The Association has developed to become the leading body of its type in the UK and certainly one of the most prominent and influential Trade Associations worldwide.
Mark & Paul have been prominent within ABI for over 30 years. Mark is a past ABI President (1993) and has served in various positions on the ABI Governing Council. In 2010 he received the ABI Frank Martin Award, in recognition of his services to The Association. In May 2018 Mark received the rare honour of being awarded Life membership, and in May 2020 was honoured with the Peter Heims Lifetime Achievement Award in recognition of extensive services to ABI since joining in 1980.
Paul has also served on the Governing Council. He was honoured with the award of “Investigator of the Year” for 1996/1997“, then received the Frank Martin Award in 2012.
Institute of Paralegals - www.theiop.org
Between them, our Directors, Mark and Paul Peachman have over 70 years experience working within the law; both in terms of litigation support and enforcement.
Although Mark and Paul are not qualified lawyers, The Institute recognised their extensive “hands on” experience and awarded them Fellowship. This entitles our Directors to use the title “Qualified Paralegal".
Paralegal is essentially a default term used to describe a huge variety of non-lawyers who do legal work.
The Institute is the only body representing professional paralegals in the whole of the UK to have been granted Institute status by the UK government.
"Mark is always extremely professional and he and his team are always friendly and efficient. His services are of a very high standard and the paperwork produced is very informative. I would highly recommend"
Jodie Ridgway - Solicitor - Norfolk Public Law
"I’ve worked with Mark at Sapphire on a number of occasions now. He’s both diligent, professional, tenacious and reliable. Unquestionably his Company is the go to provider if you need documents served or statements taken from afar. He provides a first class service"
Mark Scott - Dispute Resolution Executive - Hansells Solicitors
"A reliable and professional Process Server"
Gail Sykes – Solicitor of Buckles LLP
"I have known and worked with Mark on many cases over the years. He and his Company have consistently delivered results of a high standard. Mark is well respected within the industry and his professional achievements speak for themselves. His commitment to improving the standards within the investigation industry and his dedication towards The Association of British Investigators have to be commended"
Mike Wright – Partner of BTG Global Risk Partners
"I would highly recommend Mark. I have instructed him on numerous occasions and he has always been efficient and reliable. He goes out of his way to meet demanding deadlines and offers great client service"
Kirsteen Durrant – Solicitor of Eversheds LLP
"I have used Mark on numerous occasions, mostly for process serving; he has always provided an experienced excellent and totally reliable service. I have been kept in touch with the position throughout which, where there have been pressing time limits on service, has meant that I could keep anxious clients equally well informed. An all round recommendation"
William Byrne – Barrister working for States of Jersey (previously of Mills & Reeve LLP)
"I have used Mark's Firm and him personally for many years. Most usually it is for process serving or person locating. Always a prompt, efficient and friendly service and, at the same time, always professional. I would have no hesitation recommending him or Sapphire Investigations to others"
Julian Steed – Solicitor of Mills & Reeve LLP
"Having relied on Mark's services several times during my career as a Solicitor, I have always found both Mark and Paul to be personable, approachable and totally reliable. They are honest, to the point and truly great value for money. The quality of the work they provide is excellent and it is always done with a cheery smile. I would recommend them to others, and do"
Katie Franklin – Solicitor of Leathes Prior
"We have used Mark for process serving in the Norwich area since May 2005, and have always found him to be professional and tenacious with a "get them served" and not "get the job closed" attitude. I would recommend Mark for all process serving work in his area"
Nicola Ashby – ASH Process Servers UK Limited
"I have instructed Mark on numerous occasions and I have always found him to be very reliable and consistent and he always gets the job done. Mark has great knowledge and I would certainly call on his services again"
Emma Alfieri – Legal Executive of Steeles Law LLP
"Mark has assisted my litigation team for many years with process serving and investigative work. He is utterly reliable, professional, good value for money and I unreservedly recommend him to others"
John Scannell – Solicitor of Birketts LLP
"I have instructed Mark on many occasions over the last 10 years within the context of serving paperwork within Divorce proceedings and successfully tracing people. Mark has dealt with some very sensitive and difficult cases in a very professional manner. I have always been very pleased with the job done and I wouldn't hesitate to recommend Sapphire. Mark has also been a great help with advising in cases in which I have needed to serve papers out of the jurisdiction"
Denise Findlay – Associate Solicitor at Hansells
"I have exchanged investigation, tracing and process serving assignments with Mark and Paul Peachman of Sapphire Investigations Bureau for over 20 years and can, without any reservations whatsoever, recommend their services in Norwich and Norfolk to Solicitors and other Agents. They know their job supremely well and their Agency is in my opinion, a quality benchmark for others to respect"
Vincent Johnson – Cambridge Detective Agency
"I would have no hesitation in recommending Mark Peachman to my peers in the legal profession. I have used Mark and Sapphire Investigations Bureau Ltd ever since the commencement of my legal career, throughout which Mark's attention to detail, pragmatic and cost effective approach have brought results, even on occasions where other enquiry agents have failed. Mark does not always pay lip service to those instructing him if there is a more effective way of achieving something Mark will consult prior to taking action often to the benefit of the end Client"
Marcus Chapman – Solicitor Greene & Greene
"Sapphire Investigations Bureau Ltd offer an excellent service and remain very approachable about time scales/fees"
Chantal Clarke – Solicitor Eversheds LLP
"I have known Mark for well over 20 years now, and have instructed him dozens of times on various investigative assignments. Mark always works to a very high professional standard, and I have no hesitation in highly recommending Mark, who I consider to be both a colleague and friend"
Peter Reynolds – Reyfields Ltd
"I have used Mark and his business on a number of occasions. He knows the business well and has always delivered good results at a competitive price and is professional but easy to deal with"
Bruce Faulkner – Solicitor Rogers & Norton
"Mark is focused and knowledgeable – a professional in every aspect of his job. His advice is good as is his knowledge of legislation and understanding of professional ethics and procedures. I would recommend his work to anyone"
Annika McKillen – Securway NI Ltd
"I have known Mark for over 10 years, in that time have seen his tireless work undertaken within The Association of British Investigators. Mark is passionate about his work and is extremely dedicated in all he undertakes. I have also undertaken a number of enquiries on behalf of Mark's Company and I have always found him to be clear and concise in his instructions and a pleasure to work for. I would have no hesitation in recommending Mark to anyone"
Steve Akal – Stephensons Investigations Ltd
"We have always found Mark & his team to act efficiently & professionally, with an excellent eye for detail. Mark is personable & very knowledgeable, mindful of time constraints and we have no hesitation in recommending his services"
Steve Williams – Hennessey Investigations Ltd
"I have worked with Mark on many occasions when he has undertaken process serving work for me as well as financial investigations regarding Debtors. All the work was carried out professionally and on time. In short, I would recommend Mark"
Ed Marcus – Kitfix Swallow Group
"I have known Mark Peachman for a number of years and our businesses have instructed each other on various occasions. For the last 2 years I have served with Mark on the Governing Council of The Association of British Investigators and found him to be a very loyal hardworking individual, whose work is of the highest professional standard. Mark is a pleasure to work with and I highly recommend his services"
Mark Hodgson – TREMARK Associates Ltd
"Mark and his team provide an excellent service at a very good price. We have been delighted with the speed and professionalism of Sapphire Investigations and I wouldn't hesitate to recommend them"
Sarah Robertson – TaxAssist
"Mark has acted on my behalf on a number of occasions and I have no hesitation in recommending him. He, and his Company, operate with the utmost integrity and professionalism. Mark is very experienced and highly skilled, but above all else he is helpful and working alongside him is a pleasure"
Probe Investigations (UK)
"We required Mark's assistance in relation to a particularly sensitive and complicated High Court Injunction matter. Thoroughly professional throughout and achieved a great result for and with us. Would definitely recommend Mark and his organisation"
Nitin Khandhia – Solicitor, BTMK Solicitors LLP
"I have worked with Mark and his colleagues at Sapphire Investigations for a number of years now and found them to be professional and knowledgeable. I know Mark personally and would not hesitate in recommending his services, as a fellow member of The Association of British Investigators, I know that he wants what's best for the industry and works hard towards this"
Karl Brooker – TREMARK Associates
"I met Mark several years ago as both being members of The Association of British Investigators. We then worked closely together when we were elected to the Governing Council of The Association. Mark deals with membership and examination matters, and me dealing with compliance and enforcement of intellection property matters. It soon became quite clear that Mark had taken to his task like a duck to water and such matters were dealt with very professionally and promptly. We were also engaged in joint investigations where we have both benefited from the end products. Mark is an extremely personable guy, with great experience and although willing to assist anyone who approached him, he also does not suffer fools lightly. As both a business associate and fellow Governing Council ABI member, I have no hesitation in recommending him and Sapphire Investigations Bureau Ltd to one and all"
Ted Potter – D-Tect Investigations Ltd
"Mark is an exceptional investigator. We have used him as a contracted supplier on several occasions for high value claims investigations and will continue to do so due to his professionalism, dedication, attention to detail and results. Mark is an utter pleasure to do business with – long may it continue"
Tara Shelton – I-COG Claims Management Ltd
"Mark came to my aid during a personal crisis, my 7 year old daughter's pony was stolen whilst on loan and I was desperate to find her before having to tell my daughter and break her heart. Mark gave me hours of advice, support and the benefit of his expertise FOR FREE, nothing was too much, he was there 24 hours a day throughout the whole ordeal. He is one of the most genuine, trustworthy and caring people I have come across and without his help I don't know what I would have done. Incredibly we recovered my daughter's pony having changed hands 3 times, and 18 days after her theft we were able to bring her back home safe and well with my daughter oblivious to the fact she was ever stolen. I owe Mark a huge debt of gratitude; very rarely in life do you come across someone who is so selfless as to do what he did, for a total stranger. I now count Mark as a very good friend and am grateful that he came into my life in my hour of need and helped to make things right"
Sam Doherty - Student
"I’ve been using Mark Peachman and Sapphire ever since I qualified – they’re a superb firm and always willing to go the extra mile. I would recommend Mark to anyone"
Simon Loome – Solicitor, Isadore Goldman
"Always willing to assist, even at short notice and very reliable – essential in this line of work"
Rebecca Ellis – Solicitor at Payne Hicks Beach
"I used the services of Sapphire Investigations Bureau for 7 years prior to moving out of the area. They always went the extra mile (quite literally sometimes!) to ensure that they delivered results and I have no hesitation in recommending their services. The team offer a professional service with integrity and sensitivity"
Sharon Head – Child Protection Lawyer at Medway Council
"We have worked with Mark and Sapphire Investigations many times and will continue to do so in the future. They always give you 100% and are very reliable and quick at returning the required information. A great person and company!"
Ian Comer - Director at comercrawley solicitors
"I have worked directly with Mark and Paul for over a year now through my role as a Legal Officer. They are friendly, professional and efficient, and I can always rely on them to provide an excellent service. I cannot say enough good things about their work and would not hesitate to recommend them to anyone looking to instruct a process server."
Mariah Robinson - Legal Officer at Norfolk County Council
"Simply the best! Have no need for anyone else."
Jamie Kidd - Property Litigation Partner at Howes Percival LLP
"I use Mark all the time for service of legal documents. I rate him really highly. Mark always goes out of his way to assist us, even at very short notice, and has helped us with some really tricky service jobs. I wouldn’t hesitate to recommend him to others."
Bill Trow - Associate – Property Litigation at Howes Percival LLP
"Over the last few years I instructed Sapphire on a number of occasions. Mark was always very efficient and helpful when serving legal papers or tracing."
Claire Balding - Lawyer, Norfolk Public Law
"Mark is always available at short notice to serve documents and provides an excellent service, keeping me regularly updated. I would recommend him and Sapphire for service of legal documents."
Sarah Flaxman - Solicitor at Norfolk Public Law
"Mark is someone I have used for years as a serving Agent and has always provided a high quality and excellent service. He is the first person I turn to when I need the type of services he offers and the company offers. It is essential to use quality in the work I do and Mark provides that continuously. There is no comparison or competition as far as I am concerned."
Steven Bell - Senior Associate at Birketts LLP
"I have used Sapphire Investigations and Mark & Paul Peachman (and I think their father before them) for about 35 years. They are a major asset to my business and clients, and have been of immeasurable help on so many occasions. A number of my colleagues also ‘swear by them’. Efficient, good value for money, effective and ever helpful. I cannot recommend them highly enough."
Tim Eagle - Notary at Hansells Notaries and Solicitor at Hansells
"Mark is somebody who I regard as very reliable and dedicated. I instructed him regularly during my six-month seat in Child Protection at Nplaw, and during that time he consistently delivered good results and always followed up with prompt, concise updates, and any paperwork we required. He is also somebody who can be relied on in a pinch, and managed to exceed my expectations on several occasions with impressive outcomes on instructions involving very tight time frames or unusual complexities."
Alex Steadward - Trainee Solicitor at Norfolk Public Law
"Mark and the SIB are prompt, reliable and experienced. I instruct them for all my process service requirements whether local, national or international. I can always expect excellent service when instructing Mark."
Naomi Newell - Property Litigation Associate Solicitor at Birketts LLP
"Speedy and efficient service"
Sabina Haag - Associate at Leathes Prior Solicitors
"I cannot praise Mark enough for the services offered. Mark, Paul and the rest of the team at Sapphire consistently go above and beyond whenever instructed (which is a LOT). Great communication throughout a job. Highly recommended."
Laura Macdonald - Senior Solicitor at Nplaw
"I can thoroughly recommend the services of Sapphire Investigations. I and my colleagues at Sprake & Kingsley have used their services for many years. They are user friendly, reliable and efficient."
Karen Phillips - Solicitor & Collaborative Lawyer at Sprake & Kingsley